Internal Error - Please Contact Administrator [3005]

Experience 3005 error when try to login.

This occur when the device sends an invalid request.

Troubleshooting:

• Update your Zscaler Client Connector to its latest version.

• Try to Log in again.

  if issue still occur try to check the WMI.

• On your device (PC/Laptop), open Windows Powershell (Admin) and paste the command below.

  • Get-CimInstance -ClassName Win32_ComputerSystem

• If it gives the error, maybe WMI is corrupted, Please resolve them same by following below link.

  • https://social.technet.microsoft.com/Forums/Lync/en-US/f96f2d83-c495-4d48-b718-a27b00dfbb76/win32operatingsystem-class-missing?forum=winserverpowershell

  • https://techcommunity.microsoft.com/t5/ask-the-performance-team/wmi-missing-or-failing-wmi-providers-or-invalid-wmi-class/ba-p/375485

• or run this command in the Window Powershell (Admin).

  • cd %windir%\system32\wbem for /f %%s in ('dir /s /b .mof .mfl') do mofcomp %%s

• if no issues on WMI you may proceed to next step below.

If issue still occurs, you may escalate this to next level, raised a support ticket to Zscaler TAC Support and attached the logs from Zscaler Client Connector.