AZ Asia-Pacific - Zscaler Help Centre
All Categories Zscaler Internet Access New Format for Creating a Support Ticket in the Admin Portal.

New Format for Creating a Support Ticket in the Admin Portal.

Login to you Admin Portal ZIA (admin.<cloudname>.net) or ZPA (admin.private.zscaler.com)

Hover your mouse pointer in the question mark (?) icon.

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Under support click ‘Submit a Ticket’. //it will direct you to another window

image.pngClick 'Start Here'. //you will be directed to Zac, Your Zscaler Virtual Assistant.

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You can select your concern.

For creating a case, type ‘create a case’.

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You can fill in the necessary information.