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Microsoft Quick Assist

Quick Assist is a Windows 10 application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user’s device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.

Refer to this article for more information: Use Quick Assist to help users - Windows Client Management | Microsoft Docs

To ensure that Microsoft Quick Assist works well with ZCC, do SSL Exemption for the following URLs:

  1. .api.support.microsoft.com

  2. .aria.microsoft.com

  3. .channelservices.microsoft.com

  4. .channelwebsdks.azureedge.net

  5. .infra.lync.com

  6. .latest-swx.cdn.skype.com

  7. .login.microsoftonline.com

  8. .resources.lync.com

  9. .support.services.microsoft.com

  10. .vortex.data.microsoft.com